ESH Community Offers

Part funded placements

lottery blue vsmall webWe're a not for profit organisation so we are able to offer fully residential rehab placements at affordable prices.

We may also be able to offer some part funded placements depending on personal circumstances and bed availability. 

You can call us on 01926 811702 for a confidential chat and to see if we can help with the funding.

Complaints and Compliments Policy

Policy

Our aim is that all people who use our services have an excellent experience. However, we recognise that sometimes there may be concerns about our services. There are also instances where we receive compliments.

Complaints and compliments provide us with an opportunity to look at our services and where necessary make improvements.

Our aim is to feedback to the person who has raised the complaint or compliment in a timely manner. The most effective way to contact us is locally through one of our staff or by telephone.

ESH Works will continually monitor complaints and the nature of them.

Procedure

Feedback, whether complaints or compliments can be given to any staff or volunteer, either in person, by telephone, email or letter.

We would like to deal with any feedback informally where possible, however, if requested the staff member or volunteer will formally register the feedback and highlight it to the appropriate manager or director at ESH Works using the Complaints and Compliments Report Form.

Formal complaints

  • Any complaint will be investigated and a response will be given within 3 working days to the person raising the complaint.
  • If the complainant is still dissatisfied with the response provided then a formal meeting will be arranged to review the situation with a senior staff member.      
  • We aim to have all complaints where possible, resolved within 20 working days.
  • Where resolution takes longer than twenty days because the complaint is still being investigated, the complainant will receive a letter explaining this.

Compliments

  • We will provide feedback on any compliments we receive.

If you have any questions about this policy and procedure please talk to a member of staff.

 

Our Resident's Testimonials

"Thanks to ESH running weekly family sessions, my wife and parents are also aware of fundamental aspects of my addiction, and will therefore have a greater understanding of how I might feel when I return to everyday living."
~ Resident

Further Information

The Referrals Manager can be contacted on 01926 811702 for more details about residential placements or alternatively send us a message using our Contact Us form.

Our Referral and Assessment Form can be downloaded here in PDF format.

Click here for an 'UNLOCKED' Microsoft Word format Referral and Assessment Form

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Contact Us

ESH Community
Holt Cottage Farm
Welsh Road East
Southam
CV47 1NJ 

Tel: 01926 811702
Web: www.eshcommunity.org 
E-mail: Contact Us 

Company No. 07096098

VAT No. 984081986