Addiction Help and Support

If you think you have an addiction problem, or are concerned about a loved one, please contact us to discuss your circumstances or your loved one’s needs.

We offer a free confidential addiction health review, with no obligation.

Our recovery programme addresses issues around addiction which include drugs and alcohol, gambling, social media, stress, anxiety, depression, anger and low self esteem.

"We identify the root cause of the addiction issues and the long term solution".

All calls are in complete confidence and we're available 24/7 for advice and support.

Call us on 01926 811702 or alternatively e-mail us using our Contact Us form.

We are an organisational member of British Association of Counselling Professionals (BACP) and our specialist addiction counsellors are Registered Members MBACP

 

Care Quality Commission

CQC ratedCQC rated ESH Community as GOOD because:

•  There were good systems in place to keep clients safe during detoxification and recovery. Staff were skilled at observing, monitoring, recording and being alert to the health and well-being of clients.

•  The environment was safe and therapeutic. The service used new technology to support safe unobtrusive monitoring of clients undertaking detoxification.

•  The service was effective in ensuring recovery, both during and after a client’s admission. A major part of this was involving clients in frequent activities and therapies, both inside the service and out in the wider community. It helped to build clients’ resilience by involving families and carers and supporting them to develop new networks.

•  All staff worked together well, were open and transparent and communicated effectively.

•  The service was well-led by an experienced and ‘hands on’ management team, always available to advise and support.

 

Complaints and Compliments Policy

Policy

Our aim is that all people who use our services have an excellent experience. However, we recognise that sometimes there may be concerns about our services. There are also instances where we receive compliments.

Complaints and compliments provide us with an opportunity to look at our services and where necessary make improvements.

Our aim is to feedback to the person who has raised the complaint or compliment in a timely manner. The most effective way to contact us is locally through one of our staff or by telephone.

ESH Works will continually monitor complaints and the nature of them.

Procedure

Feedback, whether complaints or compliments can be given to any staff or volunteer, either in person, by telephone, email or letter.

We would like to deal with any feedback informally where possible, however, if requested the staff member or volunteer will formally register the feedback and highlight it to the appropriate manager or director at ESH Works using the Complaints and Compliments Report Form.

Formal complaints

  • Any complaint will be investigated and a response will be given within 3 working days to the person raising the complaint.
  • If the complainant is still dissatisfied with the response provided then a formal meeting will be arranged to review the situation with a senior staff member.      
  • We aim to have all complaints where possible, resolved within 20 working days.
  • Where resolution takes longer than twenty days because the complaint is still being investigated, the complainant will receive a letter explaining this.

Compliments

  • We will provide feedback on any compliments we receive.

If you have any questions about this policy and procedure please talk to a member of staff.

 

Resident's Testimonials

Read what our residents say about our rehab and community...

Bill's Story... "ESH gave me back hope, and my emotions came back. I learnt to cry again and I learnt to laugh again ...read more"

Gavin's thanks... "I’ve been shown a new path that can allow me to be the best I can be, someone who approaches life on life’s terms and with a sense of positivity that benefits not only me but those who I have hurt in the past through my selfish urges ...read more"

Maison's Story... "If you're fed up of being stuck in the same vicious cycle of addiction and want a change to give you the best possible start in recovery, I'd look no further ...read more"

Paul's Thanks... "I thank ESH for giving me my life back ...read more"

Darren's Story... "Before coming to ESH I’d been in active addiction for over 20 years and had reached a point in my life where I felt mentally/emotionally broken and spiritually empty ...read more"

Andrew's Story... "I was spiritually, mentally and physically broken. I was at the jumping off point, I could not live with alcohol or without it ...read more"

Simon's thanks... "ESH came into my life at the point of no return; I had attempted to end my life; a victim of alcohol addiction ...read more"

Stuart's thankyou... "All of the ESH Community staff actually care very deeply about us but it’s their humanity, love and support that make ESH a family ...read more"

Dan's thanks... "The decision to come to ESH Community was one of the hardest, most worthwhile decisions I have made in my life ...read more"

Resident's thanks... "ESH staff truly put their heart and soul into their work and it has made a huge difference in my life I can’t thank the ESH staff enough, it’s a debt I that I will not be able to repay ...read more"

David's story... "I awoke in an ambulance completely dazed and confused ...read more"

Tom's story... "The second I stepped through the door, an unfathomable calm came over me ...read more"

Kevin's story... "When I dropped my bags into my room at ESH I was broken, lifeless and angry ...read more"

Jamie's story... "Basically I owe ESH my life and that’s the truth. I would be dead now if it wasn’t for them ...read more"

Find Us

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Contact Us

ESH Community
Holt Cottage Farm
Welsh Road East
Southam
CV47 1NJ 

Tel: 01926 811702
Web: www.eshcommunity.org 
E-mail: Contact Us 

Company No. 07096098